Privacy Policy

1. Information we collect

We collect only the information necessary to provide and improve AFK Assistant:

Information you provide

• Account and billing details: your name and email address when you start a trial or subscription, along with payment information processed by our payment provider.
• Support communications: the contents of any messages you send us through our contact form or by email.

Information collected automatically

• Usage and device data: anonymized analytics such as pages visited, browser type, approximate region, and referring site.
• License data: a machine identifier used to validate your subscription and prevent misuse. This is not tied to your browsing activity.

The AFK Assistant desktop application runs locally on your computer. It does not record, upload, or transmit the contents of your screen, keystrokes, or files.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve AFK Assistant and its features.
• Process subscriptions, trials, renewals, and cancellations.
• Send important account, billing, and security notices.
• Respond to your support requests and questions.
• Understand how the site and product are used so we can make them better.
• Detect, prevent, and address fraud, abuse, or technical issues.

We do not use your information for automated decision-making that produces legal effects, and we do not sell your personal information to third parties.

3. Cookies and tracking

Our website uses a small number of cookies and similar technologies to keep the site working and to understand traffic. These include:

• Essential cookies that are required for core site functionality.
• Analytics cookies set by Google Analytics 4 to measure aggregate, anonymized usage.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site or the software.

4. Third-party services

We rely on a few trusted providers to operate our service. Each processes only the data needed for its function and under its own privacy policy:

• Stripe handles all payment processing. We never store your full card details on our servers.
• Google Analytics 4 provides anonymized website analytics.

We may also disclose information where required by law, to enforce our terms, or to protect the rights, property, or safety of our users and the public.

5. Data retention

We keep personal information only for as long as needed to provide the service and meet our legal, accounting, and reporting obligations. Account and billing records are retained for the life of your subscription and for a limited period afterward as required by law. Support messages are retained so we can assist you with follow-up questions. When information is no longer needed, we delete or anonymize it.

6. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at support@afk-assistant.com. We will respond within the timeframe required by applicable law.

7. Data security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit, restricted access, and reputable infrastructure providers. No method of transmission or storage is completely secure, but we work continuously to safeguard your data and respond promptly to any issues.

8. Children's privacy

AFK Assistant is intended for adults in a professional context and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this page periodically.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, reach out any time at support@afk-assistant.com or through our contact page.